Warranty and general conditions of sale

General terms and conditions of sale

These terms of sale are concluded by the company NanoPro, a division of 9286-9486 QC Inc. – whose registered office is at 101-1896 3rd Avenue Val-d’Or (QC) J9P7B1, dot the N.E.Q. is 1169394781 and all natural or legal persons wishing to make a purchase via the website “nanopro.ca” hereinafter referred to as “the purchaser”.



These terms of sale are intended to define the contractual relationship between NanoPro and the purchaser and the conditions applicable to any purchase made through the merchant site of NanoPro, whether the purchaser is professional or consumer. The acquisition of a good or a service through this site implies an unqualified acceptance by the purchaser of these terms of sale. These terms of sale will prevail over any other General or special conditions not expressly approved by NanoPro.
NanoPro reserves the right to modify its conditions of sale at any time. In this case, the applicable conditions shall be those in force on the date of the order by the purchaser.



The products and services offered are those listed in the catalog published in the NanoPro website. NanoPro offers a range of original products from a variety of materials. The products can therefore be subject to slight variations in shape, weight, size and color. Products can be added or removed from the NanoPro electronic catalog. These changes apply only to orders made after they are posted on-line. The offer of sale on the NanoPro website is valid as long as the products are present on the site and within the limits of available stocks. The photographs of the catalog are as faithful as possible but cannot guarantee a perfect similarity with the product offered, especially with regard to colors.


  1. RATES

The prices listed on the site are in Canadian dollars. NanoPro reserves the right to modify its prices at any time, however, it being understood that the price listed in the catalog on the day of the order will be the only one applicable to the purchaser. The prices indicated do not include the costs of order processing, transport and delivery as far as it takes place in the geographical areas provided below. The lump sum of the shipping costs will be communicated to the buyer on the correct order summary, before validation of the latter.

The on-line sale of products and services presented on the site is reserved for buyers who reside, and for deliveries required in these geographical areas.


  • Complete the order form online by giving all the references of the selected products or services;
  • Validate your order after verifying it;
  • Make payment under the conditions provided;
  • Confirm your order and its rules.

The confirmation of the order implies acceptance of these terms of sale, the recognition of having perfect knowledge and the waiver to avail itself of its own conditions of purchase or other conditions. All the data provided and the recorded confirmation will be proof of the transaction. The confirmation will be the signature and acceptance of the transactions carried out.

Purchasers, non-professional natural persons, receive a withdrawal period of fourteen days from the delivery of their order to return the product to the seller, for an exchange or a refund without penalty, to the exception of return costs.



The price is payable at the order. At the request of the buyer, he will be sent an invoice on paper. You can pay your order using one of the following payment cards:

Bank cards (or method of payment)
Cards accepted: debit card, STRIPE, PAYPAL, VISA, MASTERCARD by entering your bank data from the site. All bank data entered are subject to a secure processing (RSS) and are immediately encrypted. This information is only accessible to our banking partner, so that he can relate to your banking institution. At no time, we, or any other third party, can access your bank data. Your regulations are forwarded to our banking partner on the day of the order. Credit card payments are debited at the time of ordering.



Deliveries are made to the address indicated in the order form and can only be in the agreed geographical area. The risks are borne by the purchaser from the moment the products have left the premises of NanoPro. In case of damage during transport, the reasoned protest must be lodged with the carrier within three days of delivery. Delivery times are given for illustrative purposes only. Delivery costs excluded in the prices.



All products supplied by the seller are sold without warranty. In case of non-compliance, the products may be returned to the seller who will pick them up, exchange them and re-ship the correct products conforming to the original order form. All claims or exchange requests must be made on the site nanopro.ca in order to fill the form in the tab ‘ ‘ claims ‘ ‘ (within 30 days of delivery). As NanoPro has no control over surface preparation and application of the product, the company cannot guarantee the result obtained. The warranty of NanoPro will be limited to the replacement of the product if error in the order there is. Proof of purchase will be required for any claim.

The seller, in the on-line sales process, is only bound by an obligation of means; its liability may not be incurred for damage resulting from the use of the Internet such as data loss, intrusion, viruses, service disruption, or other unintended problems.



All elements of the nanopro.ca site are and remain the exclusive intellectual property of NanoPro (9286-9486 Québec Inc.). No one is allowed to reproduce, exploit, rebroadcast, or use in any way whatsoever, even partially, elements of the site that they are software, Visual or sound. Any simple or hypertext links are strictly forbidden without the express written consent of NanoPro.



All prints and contests of the NanoPro website are and remain the exclusive intellectual property of NanoPro. No one is allowed to reproduce, exploit, rebroadcast, or use in any way whatsoever, even partially, elements of the site that they are software, Visual or sound. Any simple or hypertext links are strictly forbidden without the express written consent of NanoPro.


These on-line terms of sale are subject to the applicable law in the province of Quebec.